Oracle MySQL Support
Oracle's own technical support for MySQL: 24/7 access to MySQL Support engineers with unlimited incidents, sold with MySQL Enterprise Edition and covered by Oracle's Lifetime Support Policy.
MySQL Technical Support comes from Oracle, which develops MySQL, and is part of MySQL Enterprise Edition and Standard Edition subscriptions. It gives direct access to Oracle’s MySQL Support engineers for development, deployment, and production issues, around the clock and with no limit on the number of incidents.
Coverage follows Oracle’s Lifetime Support Policy: Premier Support for five years from a release’s general availability, with maintenance releases, bug fixes, and security alerts; Extended Support for three more years on selected releases; and Sustaining Support after that, which keeps access to engineers and existing fixes but no new ones. Innovation releases are supported until the next minor release.
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